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Customer Service

  • Shipping & Delivery

    All of our products are distributed by DHL Couriers, if you place your order before 3pm you are guaranteed UK Next day delivery. All of our deliverys are set at a standard rate of £5 per order and will be dispatched the same or next day depending on the time you place your order.
  • Privacy & Security

    Our website never stores or passes on  your credit card information.  All payments are made through PayPal or Braintree, meaning no sensitive information is stored by us.

  • Returns & Replacements

    Our Return policy gives you 14 days to return your item. The item/s must be in the original packing and unused to recieve a full refund. Once the goods are returned in good condition, your card will be credited back the amount that you paid. For Replacements, the item/s will need to be sent back to the address labelled on the packaging, then the problem will be inspected by one of our engineers. If deemed a vaild problem, a replacement item will be sent out as soon as possible.
  • Ordering

    All orders must be placed online in the Cartridge Union store or by phone 028 9073 1000 we welcome phone orders too.

  • Payment, Pricing & Promotions

    Payment is done online through PayPal and Braintree. Every product has a 30% discount for customers who are members of Cartridge Union shown as the 'Special Price'. For a limited time only this membership is free. Original pricing is put above the Special price. Promotions will be shown under 'SPECIAL OFFERS!' With new sale items being added every month.

  • Viewing Orders

    Viewing a current order is easy- on the top right of your screen you will see your cart, if you hover over this icon your basket contents will appear, click onto your cart to proceed to the checkout. To View previous orders, you must log in. The Log in Button is placed at the top right of the screen.

  • Updating Account Information

    All account information can be updated online once you Log In using the top right hand button. If you experience any difficulties logging in, please do not hesitate to call us on 028 90 731000